If you find that a plugin is causing a conflict with Jetpack, please reach out to that plugin’s developers to see if there is a fix to get it working with Jetpack. If Jetpack connects, you can turn your plugins back on, one by one, to make sure everything keeps working.Ī conflict may cause other issues in addition to not letting Jetpack connect, so check for anything else not working properly after activating each plugin. To rule out a plugin conflict, deactivate all other plugins and keep Jetpack active, then try connecting again. Sometimes other plugins can create a conflict with Jetpack that blocks it from connecting to. If you are using Cloudflare on your site, check this guide to make sure Jetpack and Cloudflare are working together properly. You can follow these instructions to accomplish that. Sometimes you need to completely reset your connection between your site and our services. If you’re not sure how to do this, please contact your host for help. If you would prefer not to disable authentication on the JSON API for your site, please allowlist the /jetpack/v4/ and /wpcom/v2/ namespaces instead. Please ensure that the JSON API is enabled on your site and that authentication is disabled. Jetpack uses XML-RPC and the JSON API (REST API) to communicate with your site. Check with your webhost to make sure the PHP-XML extension is installed and active on your server. The PHP on your site needs the XML extension in order to parse XML, which Jetpack needs to properly communicate with your site. You can check these guides for more information and typical settings to help revert the files back to their default state: wp-config / htaccess. If you or one of your plugins added code to either of these files, it may have caused a misconfiguration. If it’s not, you can replace it by reinstalling the core files of WordPress (or asking your webhost to). Please note that your xmlrpc.php file must be in the home directory of your WordPress install. Please check here for fixes before you continue, and feel free to reach out to your webhost for assistance with those instructions. If you have blank lines or extra content in your xmlrpc file, you will receive an error. The message you see should look exactly the same, without any spaces or line breaks above or below it. XML-RPC server accepts POST requests only. That page should return the following message: Start by checking /xmlrpc.php (replacing “” with your actual domain) in your web browser’s address bar. Jetpack needs this file to connect to your account. This page will run a number of different checks and provide critical information about your WordPress configuration as well as any other items that may require your attention. Visit the Error Messages page to see the most common errors, their causes, and how to resolve them.Ĭheck your site’s health status under Tools > Site Health from the left-hand menu. Seeing an error message when trying to connect Jetpack or from the Jetpack Debug Tool above? The Jetpack Debug Tool can identify many different causes for connection issues. Have trouble connecting Jetpack to ? If so, here are some steps that will help you solve the problem.īefore following this troubleshooting, first check that your site is publicly available, as Jetpack will not be able to connect to it otherwise! You can learn more about why it’s necessary to have your account connected to Jetpack here.
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